Thank you for shopping with Zev USB. We aim to provide a smooth and reliable shipping experience for all our customers worldwide.
Order Processing
All orders are processed within 1 to 2 business days after they are received. Once your order is packed and ready, you will be notified via email or SMS with confirmation and shipping details.
Processing times may vary slightly during peak seasons, holidays, or in the case of high order volumes.
Shipping Confirmation
Once your order is shipped, you will receive a confirmation message containing your tracking number (if applicable). You can use this number to track the delivery status of your package.
Delivery Partners
We work with trusted local and international courier services to deliver your products safely and efficiently. Your package will be handled by a delivery partner based on your location and the nature of the items ordered.
Cash on Delivery Orders
Zev USB currently offers Cash on Delivery (COD) for eligible regions. Please ensure someone is available at your address to receive the order and complete payment upon delivery.
Incorrect or Incomplete Shipping Details
Please double-check that your shipping address and contact information are correct before placing your order. Zev USB is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping details.
If you realize an error after placing your order, please contact us immediately at [email protected]. While we cannot guarantee changes after an order is processed, we will do our best to assist you.
Damaged or Lost Packages
If your order arrives damaged, or if you believe it has been lost in transit, please notify us within 48 hours of delivery (or the expected delivery date) at [email protected]. We will investigate the issue and provide a solution, which may include a replacement or refund.
Multiple Shipments
In some cases, your order may be shipped in multiple packages. This may happen due to product availability, warehouse locations, or packaging requirements. You will be informed if this applies to your order.
Contact Us
If you have any questions or concerns regarding your shipment, please contact us at:
Email: [email protected]